openTrends offers improved individual, group and organizational productivity through the Unified Communications Platform, which integrates a varied collection of communication systems.

The Unified Communications Platforms combines four broad areas:

1. Voice over IP and soft telephones replace the traditional PBX architecture

2. Collaboration
   • Integrates voice mail with e-mail and instant messaging
   • Web, voice and videoconferencing are merged
   • E-mail evolves into a powerful tool for collaboration and contact management
3. Instant messaging expands its capabilities to include presence through different modes of communication (rich presence)
4. Advanced business applications: CRM, DM, ERP, Portal.

What does the Unified Communications Platform offer?

• It eliminates barriers between computers and telephony. It makes it possible to scale IM sessions to telephone conversations or video sessions or web conferencing.

• It turns telephone conversations into digital resources that can be easily managed using advanced business applications.

• It facilitates the management of e-mail, voice messages and fax in a single inbox.

• With the presence server, it allows the user to select the most appropriate device and time for establishing communications.

• It reduces communication costs in environments with high levels of mobility.

Unified Communication Platform Components

Collaboration:

• Zimbra.
  • Open source client/server for messaging and collaboration. It includes e-mail, calendar, contact and document management.
  • Ajax Web 2.0 client for Firefox, IE and Safari with tools that facilitate integration with web portals, VoIP and business applications (Zimlets).
  • More information
• DimDim
  • Open source web meeting platform. It allows you to share desktops, make presentations, conferences, listen, talk, hold conversations.
  • Web 2.0 client
  • More information

Instant Messaging:

• openFire
  • Open source  RTC (Real Time Collaboration) server.
  • It uses the XMPP protocol (Jabber).
  • It is robust, secure and easy to administer.
  • Includes an Asterisk integration plugin.
  • Publishes presence information over HTTP.
  • Web 2.0 client (Spark web chat)
  • More information

IP Video / IP Audio:

• Asterisk
  • Open source VoIP (video and voice) server with unprecedented flexibility in proprietary communications.
  • It can be configured as a core for an IP or hybrid PBX.
  • It manages calls, routes, connects IP users with users of both analog (POTS) and digital (T1/E1) public telephone systems.
  • Supports a wide range of protocols and codecs.
  • Toolkit for integrators and developers that enables them to create advanced communication solutions.
  • More information

Advanced Business Applications:

The Unified Communications Platform increases business solution functionality, increasing the number of available communication channels, with clients, suppliers, collaborators, partners, etc. openTrends implements unified communications solutions in the following environments:

• Portals and CMS
• CRM
• ERP
• Document Management
• Workflow and Processing