pautot
TECHNOLOGY
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Public administration
Government of Catalonia

Virtual Assistant with AI for Pre-University Assistance

Challenge

Navigating the path to success

To offer a new pre-university communication channel through social networks and automate communication through a conversational chatbot with its own personality and identity. The language used by the bot had to be approachable and familiar.

Solution

The key to transformation

An MVP with which 2 new communication channels have been established with pre-university students: a webchat on the university channel's website and a chatbot on Telegram. The bot has been named "Paubot".

Paubot has been built with an identity-based and approachable language that allows quick access to university information through natural and humanized conversations, with the ability to hold conversations in Catalan.

  • Technology

    Chatbot.

  • Partner

    Google.

paubot
The bot will provide immediate responses 24/7 via the Canal Universitats webchat or via Telegram. The project aims to establish itself as a permanent tool for student support and expand the areas of problem-solving.

Results

The impact of working together

In times of Covid-19, where in-person consultations are challenging, Paubot has facilitated:

  • Access to university information during the virtual edition of the Education and Future fairs of Catalonia.
  • Conversations with more than 1,300 students who have exchanged over 37,000 messages via Telegram and WebChat.