New portal to streamline dealership processes
Challenge
Volkswagen Group España Distribución (VGED) needed to enhance the productivity of its professionals by avoiding email-based management of procedures and centralizing all communications with the network into a single tool or portal.
VGED is the distributing company for vehicles, spare parts, accessories, and mobility solutions for the Volkswagen, Audi, Škoda, and Volkswagen Commercial Vehicles brands in the Peninsula and Balearic Islands.
Solution
Develop DealerNET, a platform that connects the dealership network with the brand and its suppliers. This serves as the entry portal for all dealership procedures, which are processed through a workflow of states for management. It also provides a configurable dashboard with KPI panels that unify different data and offer information on key performance indicators (KPIs).
The portal is used for various daily tasks, such as logistics, campaigns, training, lead management, customer satisfaction, communications, order tracking, and more. Additionally, it has been integrated with the Single Sign-On authentication platform (Central Authentication Service) already used in VGED.
- Technology
Web portal.
- Partner
Liferay.
Results
The volume of managed emails has been reduced.
- User productivity has improved:
- Management time per procedure is reduced.
- A greater volume of requests is processed in the same period of time.
- Single access to manage communication with the brand and its suppliers.
- Presentation of results to Management is facilitated thanks to the KPIs.
- Brand coherence is gained.